Terms of Service

TERMS AND CONDITIONS: PROFORMAL PDF CONVERTER
Version: 1.1
Effective Date: February 15, 2026

1. ACCEPTANCE OF TERMS
By accessing or using the ProFormal PDF Converter ("the Service"), you agree to be bound by these Terms and Conditions. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

2. DESCRIPTION OF SERVICE
The Service provides digital tools for converting PDF documents into structured data formats (CSV/Excel). The Service is provided on an "as-is" and "as-available" basis.

3. REGISTRATION AND SECURITY
- Users must provide accurate, current, and complete information during registration.
- You are responsible for maintaining the confidentiality of your account credentials, including One-Time Pins (OTP).
- ProFormal is not liable for any loss resulting from unauthorized access to your account.

4. SUBSCRIPTIONS AND BILLING
- Trials: New organizations may be eligible for a 14-day free trial. Upon expiration, the account will be suspended unless a valid payment method is provided.
- Payments: All payments are processed via Paystack. By providing a payment method, you authorize recurring monthly charges based on your selected plan.
- Prepaid Page Wallet: Users may purchase additional page bundles. These credits are used only after the monthly plan allowance is exhausted. Prepaid pages do not expire.
- Overage & Safety Caps: If your plan allows overage, you will be billed for additional pages processed beyond your monthly and prepaid limits. You may set a "Safety Cap" in your dashboard to limit total overage accrual.
- Cancellations: You may cancel your subscription at any time. Access will continue until the end of the current billing cycle.

5. REFUND AND CANCELLATION POLICY
- Digital Goods: Prepaid page bundles and subscription fees are for digital services. Once page credits are added to your account wallet, they are considered "consumed" and are strictly non-refundable.
- Technical Failures: In the event of a documented system failure where a document is processed incorrectly, our sole remedy is the manual adjustment of your "Page Balance" to credit the failed pages back to your wallet. We do not offer cash refunds for processing errors.
- Subscription Renewals: Refunds are not provided for subscription renewals that were not cancelled prior to the billing date.

6. DATA PRIVACY AND SECURITY
- File Processing: Files uploaded for conversion are processed and stored temporarily. ProFormal does not claim ownership of any content contained within your uploaded files.
- Confidentiality: We implement industry-standard security measures to protect your data. However, you acknowledge that no transmission over the internet is 100% secure.
- Ephemeral Storage: Files are automatically purged from our active systems within 60 minutes to 24 hours of processing.

7. USER CONDUCT AND RESTRICTIONS
You agree not to:
- Use the service for any illegal or unauthorized purpose.
- Attempt to reverse-engineer, decompile, or scrape the Service.
- Bypass usage limits or "gatekeeper" security protocols.

8. LIMITATION OF LIABILITY
ProFormal does not guarantee 100% accuracy in data extraction due to the inherent variations in PDF formatting and OCR technology. To the maximum extent permitted by law, ProFormal shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Service.

9. MODIFICATIONS TO SERVICE AND TERMS
We reserve the right to modify or discontinue the Service at any time. We will provide 30 days' notice for any material changes to these Terms via the email address associated with your account.

10. GOVERNING LAW
These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts in South Africa.

11. CONTACT INFORMATION
Questions about these Terms should be sent to support@proformal.co.za.